Many businesses grapple the question of whether an AI assistant or human support is more effective for handling customer questions. Virtual agents offer benefits like 24/7 availability and quick responses, lowering wait times and costs . However, these systems often fail with nuanced issues that

ChatGPT, the revolutionary AI chatbot, has captured the imagination of the world with its remarkable ability to generate human-like text. However, beneath its appealing surface lurks a shadowy underbelly, one that highlights serious ethical questions. While ChatGPT can aid in various tasks, from

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